Advice and Service Updates

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Updated 31/07/20

Service Updates, Support and Useful Numbers, Government Advice  


Service Updates 

Following the government update on 30/07/20 concerning increased spread of Coronavirus in some northern areas, including Bradford, we are taking the following steps in Keighley:

– We are continuing to provide 1:1 appointments (outside wherever possible). This must be booked in beforehand with a member of staff to allow us to control the number of building at any one time. 

– We will continue to provide telephone and online support.

Keighley – 01535 610180

Keighley Pathways Crisis Service – 01535 688631

The Third Place and NEX Needle Exchange will remain open as they have been through out lockdown.

NEX Opening Hours – Mon- Fri, 1pm – 4.30pm 

We will, of course be reviewing this as the situation develops.

In Sheffield and Doncaster some services that have been providing telephone and digital support during lockdown can now start to begin to see people face to face. Initially this will be through 1:1 appointments with priority given to people where telephone and other digital support is no longer adequate. We will try to hold as many of these appointments as possible outside. To allow us to manage this safely we ask that you please don’t turn up without having first agreed an appointment with a member of staff. Please continue to call us and we will discuss how we can best offer you support and guidance. 

Doncaster– 01302 360090

Sheffield – 0114 258 7553


The spread of Covid-19 is still a very real concern so we are asking everyone to follow these five steps. These steps apply whenever you are within Project 6 buildings as well as if you are meeting a member of staff outside. Project 6 staff will be also following the steps in this guide.We are constantly reviewing the government guidance and other important evidence to ensure we remain working as safely as possible. If anything is unclear or you are not sure about something please ask. 

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If you are feeling unwell
If you are feeling unwell before your appointment or are experiencing either a high temperature, a persistent cough or loss of smell or taste please do not come in. We will be contacting people before their appointment to check how they are. 

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Wash your hands
As soon as you arrive at any Project 6 building wash your hands. Please make this the first thing you do before anything else. If you go outside please wash your hands each time you come back inside and again before you leave.

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Keep 2 metres apart
This is one of the most important things we are asking people to do. We are continuing to stay 2 metres apart. Please respect this both in and outside. We will politely and respectfully challenge anyone not adhering to this be they a visitor or member of staff.

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Follow the one way system
We have put a one way system in place to allow people to move safely around our buildings. Please make sure you follow the arrows, this is especially important on stairways and narrow corridors. 

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Face coverings
Following the latest government advice, we have updated our guidance on the wearing of face coverings inside. We have now divided the space inside our buildings into clearly identified Public and Staff areas. Face coverings must be worn whenever you are in one of these Public areas and we ask that visitors do not enter Staff spaces. If you require a face mask we can provide you with one from our limited supply, please speak to a member of staff. We recognise this is a change and we really appreciate your continued support in helping us keep services safe.

We recognise this guidance can change and we really appreciate your continued support in helping us keep services safe.

We will review our offer of group work provision as soon as some clear guidance is available and in the meantime we remain offering 1-1’s.

Keep an eye on our Facebook page for any further information 

For details of Project 6 services in Sheffield please click here.

While the recent developments of the Coronavirus pandemic may cause anxiety, lead to self-isolating measures and further disruption.

If you are self-isolating, we can support you with:

  1. regular phone calls, texts or e-mails by staff and volunteers
  2. advise on SMART online meetings
  3. organise food drop-offs where possible

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Support and Useful Numbers

If you are struggling because of the impact of Coronavirus please get in touch. We can offer support, advice and guidance with a range of issues. Below is some useful information and details for organisations that are offering help in a range of areas during the outbreak.

Project 6 01535 610180

Main reception for enquires and service information

Keighley Pathways Service 01535 608631

Offering telephone support with food poverty, electricity & gas, welfare advice, mental health, housing, 1pm-5pmm Mon-Fri

Other useful information and numbers

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Government Advice

For the latest UK Government advice on the Coronavirus outbreak, including how you can reduce risk and what to do if you have symptoms please visit there official site here.

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Airedale Voluntary Drug and Alcohol Agency trading as Project 6 is a registered charity number 1173006 and a company limited by guarantee and registered in England and Wales number 3430925